Questions and Answers

We ship to mainland Portugal, Madeira and the Azores, and to European destinations available during checkout, including mainland Spain, France, Germany and Italy. Availability depends on the address and selected items. Enter your full address at checkout to confirm the options; if no shipping option appears, contact us before paying. See also the shipping page.

Shipping costs depend on the destination, weight and items in the order. The final amount is shown at checkout before payment. Under the general shipping profile, eligible orders to mainland Portugal and mainland Spain qualify for free shipping from €39. This condition does not automatically extend to Madeira, the Azores or items with specific shipping conditions. Always check the option shown for your basket.

The total timeframe includes order preparation and transport. Our shipping policy provides for preparation within 1 to 2 working days after payment confirmation. Transit time depends on the destination and service available at checkout; see the estimate for your selected option. Weekends, public holidays and unforeseen carrier issues may affect delivery. For a specific date or urgent delivery, contact us before purchasing. Furniture has separate conditions.

The methods available for your purchase are shown at checkout and may vary by country and order. Options such as cards, MB WAY, Multibanco, PayPal, Apple Pay and Google Pay appear on the website where available. Check the options actually shown before completing the order. If you would like cash on delivery or another method that does not appear, contact us to check availability.

See the promotions page and the conditions of each campaign, including dates, eligible items and any exclusions. Check the discount and total at checkout before paying; a campaign does not mean that every product is included.

Yes. You can visit Vitoria Cosméticos at Rua Morais Soares, 124A, 1900-434 Lisboa. Check the store's current opening hours before visiting. If you are looking for a specific item, contact us to confirm availability in the physical store.

At Vitoria Cosméticos you will find products for hair, face care, body, nails and fragrances, as well as accessories, equipment and furniture. Explore the menu categories and check each product page for its format, characteristics and availability.

You can explore brands such as Lola Cosméticos, Widi Care, Novex, Haskell, Bio Extratus, Real Natura and Salon Line. The brands page brings together links to their selections. Availability varies by product; check the item and variant on its page before purchasing.

Yes. Contact the Vitoria team and tell us what you are looking for, which products you already use and your desired result. We can help compare product information and find options in the catalogue. Follow the manufacturer's instructions and precautions.

For hair, describe its texture, whether it is coloured or chemically treated, how the roots and ends feel and your main goal: definition, softness, volume control or care for damaged hair. Add the products you already use and your approximate budget. For other care needs, send the names or links of the items you wish to compare.

Start with your goal and your hair's needs, as well as curl pattern: cleansing the roots, caring for the lengths, definition or hold. Compare each product's recommended use, texture and application method. Explore the selection for curly and wavy hair and the leave-in creams; for coily hair, check the manufacturer's recommendation on the product page.

These terms describe different care objectives. Hydration aims to improve softness and the feeling of moisturised hair; nourishment focuses on care using lipid components, such as oils and butters; reconstruction refers to care for damaged hair fibres, often using proteins or amino acids. Formulas may combine functions. Check the recommendation for each hair mask and follow the brand's recommended frequency.

Choose according to the condition of the lengths and any history of colouring, bleaching or straightening. Compare the brand's stated purpose, treatment time and frequency of use; dry and damaged hair may need different care. Explore the hair masks and the selection for dry and damaged hair.

Conditioner is usually a rinse-out treatment that helps detangle and soften. A mask has its own treatment time. Leave-in is applied without rinsing; styling cream is a finishing product that may help detangle and define. Some products serve multiple purposes: always follow the label, as application order and rinsing requirements vary. See the leave-in and finishing products.

A hair care schedule organises hydration, nourishment and reconstruction across washes. Start by identifying your hair's needs and reading the instructions for the products you already have. There is no single frequency for everyone: adjust the routine to your hair's response and the brand's recommendation. Explore products for a hair care schedule or ask our team for help.

Check the ingredient list (INCI) and the manufacturer's information for the exact product. Do not assume every item from a brand has the same formula. If the information is missing or unclear on the product page, send us the link so we can check before you buy. Check the packaging you receive, as formulas may be updated.

Look for an explicit statement from the brand or a certification identified for the specific item. Terms such as “natural” or “with plant-based ingredients” do not, by themselves, confirm that a product is vegan. We do not attribute that characteristic to an entire brand without confirmation; if you have questions about an item, contact us before purchasing.

Define the steps you are looking for — cleansing, moisturising and sun protection — and compare the recommendations for your skin type, usage instructions and precautions for each formula. Explore our selection of face care and skincare. Avoid choosing solely by the highlighted ingredient: consider the formula and the care products you already use.

Check the description of the fragrance for its olfactory notes, the concentration stated by the brand and the bottle volume, where that information is available. Compare the exact variant before purchasing. If any details are missing, send us the link so we can confirm; longevity and projection may vary with skin and use.

Contact us with the name or link of the item and your preferred variant. We will check for restock information or a suitable alternative. The return date depends on the supplier; do not consider a restock confirmed without a response from our team.

Contact us as soon as possible with the order number. Cancellation may be requested before dispatch. Changes depend on the preparation status; after handover to the carrier, a change of address is not guaranteed. After dispatch, see the applicable return conditions. Processing a refund and making the funds available are not necessarily immediate.

Online prices and promotions may differ from those in the physical store. Check the price of your chosen variant on the website and confirm the total before payment. If you intend to buy in person, contact the store to confirm the item's price and availability.

After dispatch, we send an email with tracking details to follow your order on the carrier's website. Check your spam folder too. If you cannot find the message or tracking shows no updates, contact us with the order number.

Contact us as soon as you notice the issue, providing the order number and affected item. Send photographs of the product, packaging and, where relevant, shipping label to assist our assessment. Keep the packaging and await the team's instructions before returning the item.

For online purchases, you may notify us of your intention to withdraw within 14 days of receiving the goods. Contact us before returning items, providing the order number, to receive instructions. Exceptions apply, particularly to certain sealed items for hygiene or health reasons once opened and to personalised items. Costs and conditions depend on the reason for return; an incorrect or faulty item is not treated as a simple change of mind. See the returns policy.

Yes. For furniture in stock, the stated estimate is 5 to 10 working days after payment confirmation, with a telephone call to arrange delivery. Delivery is at street level or to the building entrance; assembly is included only if expressly stated on the product page. For Madeira and the Azores, request a quotation before purchasing. See the furniture shipping policy and check dimensions and access.

You can write to geral@vitoriacosmeticos.pt, use the contact form or the chat button available on the website. For order enquiries, provide the order number; for product questions, send the item's name or link. Our team responds as soon as possible.