Shipping policy

1. Preparation and dispatch

Orders for available items are prepared and dispatched within 1 to 2 working days after payment confirmation, unless a specific timeframe is stated for the item or agreed with you. Working days exclude weekends and public holidays. Preparation time is additional to transit time.

2. Destinations and availability

We ship to mainland Portugal, Madeira and the Azores, and to European destinations available at checkout. Availability depends on the full address, weight, items and relevant shipping service. A country appearing in the website selector does not guarantee delivery of every product to all its regions.

If no shipping option appears, contact us before paying. Items marked as available for collection only cannot be delivered to your home.

3. Shipping costs and free shipping

The final shipping cost is shown at checkout before payment, based on the basket and delivery address.

Mainland Portugal and mainland Spain: eligible orders qualify for free shipping from €39. Check the free option shown for your basket.
Madeira and the Azores: shipping costs are calculated according to weight and destination; mainland Portugal's free shipping condition does not automatically apply to the islands.
Other European destinations: services and shipping costs are shown at checkout, including carrier-calculated rates where available. There is no general offer of free shipping from €89.
Furniture: separate conditions apply. Eligible orders to mainland Portugal qualify for free shipping from €39; for the islands, request a quotation first. See the furniture shipping policy.

Delivery conditions can vary by item, and some items may be sent separately. Check the delivery options available for all the items in your basket before you pay.

4. Transit times

Check the estimate for the service available at checkout. For mainland Portugal and free shipping to mainland Spain, the usual configured estimate is 24 to 48 hours in transit after dispatch. For Madeira and the Azores, the usual estimate is around 5 working days after dispatch. These are estimates and do not guarantee delivery on an exact date.

For other destinations, times depend on the service and carrier shown for your address. We do not guarantee delivery within 24 hours throughout Europe or same-day delivery. Strikes, weather, public holidays, busy periods and customs procedures may affect estimates, without affecting consumers' statutory rights. If you need delivery by a specific date, contact us before purchasing.

For furniture in stock, the estimate is 5 to 10 working days after payment confirmation, with a telephone call to arrange delivery.

5. Address, receipt and changes

Check the address, postcode and contact details before completing your purchase. If you need to correct details or cancel, contact us immediately with the order number. You may request cancellation before dispatch; changes after handover to the carrier depend on the service's feasibility and are not guaranteed.

If delivery fails, the carrier will explain the available next steps. Any additional costs relating to incorrect details or further attempts will be clarified individually, without affecting statutory rights. See the specific furniture conditions where applicable.

6. Tracking and delivery problems

After dispatch, we send an email with tracking details. If you cannot find it, check your spam folder or contact us with the order number.

If you notice damage or receive an incorrect item, contact us as soon as possible. Whenever possible, record visible damage on the delivery note and send photographs of the item and packaging. These records help our assessment; the absence of a note on the delivery document does not remove your statutory rights. Keep the packaging and await instructions to arrange any return.

7. Unavailability after purchase

If we cannot supply a purchased item, we will inform you and refund the amounts due. A replacement or voucher will only be applied with your express agreement; it does not automatically replace a refund. We will not extend the delivery timeframe without your agreement.

8. Destinations outside the European Union

For destinations subject to customs procedures, import taxes or charges may apply depending on the destination and conditions of purchase. We do not promise automatic exemptions based on order value. Check the available information before purchasing and contact us if you have questions.

9. Contact and further information

Write to geral@vitoriacosmeticos.pt or use the contact form and provide your order number. See also the shipping page, the frequently asked questions and the returns and refunds policy.

Information reviewed on 15 October 2026. These corrections do not reduce rights or alter the conditions agreed for previous purchases.