Terms of service

Terms and Conditions

Domain Ownership
The website vitoriacosmeticos.pt is owned by Ritualglamour Unipessoal Lda, headquartered at Rua Morais Soares nº 110, Arroios, Lisbon, and is registered under the "Regulation of domain/subdomain registration of .PT".

Purpose and Scope of Application
These General Conditions apply to all site visitors and all commercial transactions conducted through the virtual store. Browsing the site or purchasing any product implies acceptance of these conditions. Ritualglamour Unipessoal Lda reserves the right to change these conditions without prior notice, with changes being published on the site.

Pricing Policy

  • Prices are valid only for the day they are announced
  • All products are subject to stock availability
  • Prices include VAT (except for spelling or publication errors)
  • Prices may change without prior notice
  • Online store prices are independent of physical stores

Complaint and Suggestion Management
Vitória Cosméticos is focused on customer satisfaction, constantly developing new services, promotions, and products. Listening to and understanding customer needs is our priority.

Information About Content

  • The site is intended for private and professional use
  • Reproduction, transfer, or distribution of content without prior authorization is prohibited
  • The company reserves the right to modify information and commercial offers
  • Photographs are merely illustrative
  • Vitória Cosméticos is not responsible for the content of product descriptions
  • All contractual information is in Portuguese

Responsibilities

  • All marketed products comply with Portuguese legislation
  • The company disclaims responsibility in case of violation of the legislation of the delivery country
  • Vitória Cosméticos is not responsible for damages resulting from system interference or failures

Customer Obligations

  • Not introduce defamatory, obscene, or offensive content
  • Keep and not disclose their password
  • Not use false identities
  • Provide correct personal data and addresses
  • Keep data updated in their account. Improper use of the site may result in account deletion without prior notice.

Privacy and Data Protection

  • The data collected is intended for order processing and communication with customers
  • Vitória Cosméticos guarantees the confidentiality of provided data
  • Customers have the right to access, rectify, cancel, and oppose their data
  • To exercise these rights, contact through:
    • Mail: Ritualglamour Unipessoal Lda, Rua Morais Soares 110, Arroios/Lisboa
    • E-mail: geral@vitoriacosmeticos.pt
    • Site: www.vitoriacosmeticos.pt
  • The customer authorizes the sending of information about products and services (direct marketing)

Placing Orders

  • Online prices are exclusive to the virtual store and may differ from those in physical stores.
  • After completing the purchase, the customer will receive a confirmation email.

Product Availability
Orders are processed after payment confirmation, and it is not possible to guarantee product availability until processing begins.

Order Shipping

  • Delivery time: 2 to 5 business days
  • Shipping cost is automatically calculated based on the total weight of the products.
  • The cost varies according to the destination: Mainland Portugal, Islands, or International.

Cancellations, Exchanges, and Returns

  • The customer can cancel the order until its shipment, with the right to a refund.
  • After receiving the order, the customer can exercise the right of free resolution under legal terms.
  • If the shipment has already been confirmed, there will be no right to a refund
  • Non-payment of the order within 10 days implies automatic cancellation.

Complaints Book
Available online at https://www.livroreclamacoes.pt/